Shipping policy

Effective Date: December 27, 2025

At Sani Auri, we approach shipping with the same care and intention that guides everything we create. This policy outlines how and when physical products are shipped once purchased.

Order Processing

Orders are typically processed within 3–7 business days unless otherwise stated at the time of purchase.

Processing time refers to the period between when an order is placed and when it is prepared for shipment. Orders are not shipped or delivered on weekends or holidays.

During high-volume periods, limited releases, or special launches, processing times may be extended. Any delays will be communicated clearly.

Shipping Methods & Delivery Times

Shipping times vary based on destination and the shipping method selected at checkout.

Estimated delivery times are provided as guidelines and are not guaranteed. Once an order has shipped, Sani Auri is not responsible for delays caused by carriers, weather conditions, or other factors outside of our control.

Shipping Rates

Shipping rates are calculated at checkout based on:

  • destination

  • package weight

  • selected shipping method

Any applicable shipping fees will be displayed before payment is completed.

Domestic & International Shipping

At this time, Sani Auri may offer domestic shipping within the United States. International shipping availability will be communicated at the time of purchase if offered.

Customers are responsible for any customs duties, taxes, or fees associated with international orders.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information, when available.

Please allow up to 24 hours for tracking details to update after shipment.

Incorrect Addresses

Please ensure that your shipping address is accurate at checkout. Sani Auri is not responsible for orders shipped to incorrectly provided addresses.

If an order is returned due to an incorrect address, additional shipping fees may apply.

Lost, Delayed, or Stolen Packages

Sani Auri is not responsible for lost, delayed, or stolen packages once they are marked as delivered by the carrier.

If you believe your package is lost or delayed, please contact the shipping carrier directly. If assistance is needed, we are happy to help guide you through the process.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery with:

  • your order number

  • a description of the issue

  • photos of the damage

We will review and work with you to resolve the situation appropriately.

Contact

For questions related to shipping, please contact us at:
contact@saniauri.com

Closing Note

Sani Auri is committed to thoughtful service and clear communication. This shipping policy exists to ensure transparency while honoring the care that guides our work.